Delivery and Shipping
Please note Vape Korner reserves the right to change the postage options prices without any notice. For your order to be eligible for free postage you must meet the certain requirements i.e. Order above 15₤(valid for UK only) as laid down which may be updated by Vape Korner from time to time.
Please note that the delivery times may vary from the estimated delivery times due to the reasons beyond our control like weather warnings, royal mail, epidemic situations etc. Parcel Force may, from time to time, suspend guarantees due to circumstances beyond their control.
To ensure that the product is ship to you promptly kindly make sure that your address is correct and up to date and all necessary fields are filled correctly. As it may cause delays for your item to arrive to you.
Any error in this regard may incur you to an additional handling charges.
Am I able to order? Will my order arrive?
Yes, we remain open and able to send you your orders as we always have. Our two carriers, Royal Mail and Parcel Force, are both operating and will have your order delivered as quickly as possible.
Will there be delivery delays?
We’re committed to dispatching your order same-day if you order before our current cut-off of 5pm. This notice will be updated accordingly should this change.
Once your order has left our warehouse, delivery time will depend on your carrier. Both Royal Mail and Parcel Force are posting daily service updates. You can view the Royal Mail service update here and the Parcel Force one here.
Will I be in contact with the driver when my order is delivered?
All carriers have introduced new measures to abide by social distancing rules.
If your order is under £65: you will not have to sign for your order and it will be delivered by Royal Mail (if Parcel Force was not selected). If your parcel will not fit through your letterbox, it’ll be left at your doorstep.
If your order is between £65-£100: your order will be sent with a Parcel Force Signed For service. You will not be required to sign for your order, instead, the postman or postwoman will take your name and sign on your behalf.
If your order is over £100 or you selected a Parcel Force service: You will not be required to sign for your order, instead, the delivery man or woman will take your name and sign on your behalf. All Parcel Force tracking functionality will remain, including the option to deliver to a safe place if this is preferred. To ensure delivery during this time, Parcel Force Drivers may also leave your order with a neighbour if you are not present.
An item I want isn’t in stock, what should I do?
We’ve broken off a team who are actively re-stocking items around our warehouse. We’re focusing on popular items and brands where possible. If an item you want isn’t available, we strongly recommend you frequently check back.
Is it safe to receive a parcel?
The risk of contracting the virus from a parcel is deemed as low. Current studies indicate that the virus cannot survive on a surface for very long. The UK government still encourage online shopping, as the risk is far less than face to face shopping. All staff are wearing protective masks and gloves to reduce the chance of products being contaminated.